Our Services
Qolehe DigiDesk Solutions offers excellent Administrative Task Services.
Please get in contact if you are looking for something that is not listed.
ADMINISTRATIVE SUPPORT
ADMINISTRATIVE
SUPPORT
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Precise care for your customers
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CRM management
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Social Media management
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Established efficient day-today workflow processes
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Coordination with buyers, and suppliers with full consistency
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Office inventory activities, including ordering and requisitions, stocking and shipment receiving.
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Screening phone calls and routing callers to the appropriate party
CUSTOMER SUPPORT
CUSTOMER
SUPPORT
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Resolve customer complaints via phone, email, mail, or social media
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Assist with placement of orders, refunds, or exchanges
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Advise on company information
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Responsible for acting as a liaison between customers and companies.
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Assists with complaints, orders, errors, account questions, billing, cancelations
PROJECT MANAGEMENT
Project Management
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Attention to detail
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Time management and follow-up
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Activity and resource planning
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Organizing and motivating a project team
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Controlling time management
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Cost estimating and developing the budget
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Ensuring customer satisfaction
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Analyzing and managing project risk
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Monitoring progress
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Managing reports and necessary documentation
SOCIAL MEDIA MANAGEMENT
SOCIAL
MEDIA
MANAGEMENT
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Running and formulating high quality novel written and visual content of company social media advertising campaigns.
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Building a social media presence by maintaining a solid online presence.
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Monitoring the company's brand on social media.
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Building brand awareness by engaging relevant influencers.
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Managing our online communities to ensure respectful and appropriate engagement.
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Responding to comments on each of our accounts.
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Overseeing customer service provided via social media.
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Analyzing data to determine whether social media campaigns have achieved their objectives.
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Coaching employees company-wide on content creation best practices.
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DATA ENTRY
DATA ENTRY
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Preparing and sorting documents for data entry
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Entering data into database software and checking to ensure the accuracy of the data that has been inputted
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Resolving discrepancies in information and obtaining further information for incomplete documents
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Creating data backups as part of a contingency plan
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Responding to information requests from authorized members
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Testing new database systems and software updates
TRANSCRIPTION
TRANSCRIPTION
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Understanding client specifications and noting any formatting or notation requests prior to completing the transcription.
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Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
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Adhering to all confidential guidelines and respecting sensitive information.
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Showing up on time for scheduled meetings and court proceedings.
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Keeping abreast of transcription software updates and attending refresher workshops as required.
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Communicating with the client or supervisor when there are issues.
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Submitting completed drafts to clients and correcting any errors as per their feedback.
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Keeping typing skills sharp by completing regular typing drills.
BOOKKEEPING
BOOKKEPING
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Record day to day financial transactions and complete the posting process
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Verify that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger
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Bring the books to the trial balance stage
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Perform partial checks of the posting process
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Complete tax forms
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Enter data, maintain records and create reports and financial statements
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Process accounts receivable/payable and handle payroll in a timely manner
Email management
EMAIL Management
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Identify target audience and grow our email list
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Design and implement direct email marketing campaigns
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Proofread emails for clarity, grammar and spelling
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Ensure mobile-friendly email templates
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Write newsletters including all company updates
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Upgrade our email templates using graphics, personalization and advanced features
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Ensure prompt and accurate communication with clients via email to minimize unsubscribes
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Create email databases for lead generation
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Analyze campaign performance and suggest improvements
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Report on sales revenue generated from email marketing efforts
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Ensure emails follow industry policies and best practices
DATA management
DATA Management
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Develop and implement procedures for effective data management.
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Create rules and procedures for data sharing.
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Oversee and manage staff members in the daily use of data systems.
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Guarantee adherence to legal and company regulations.
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Regularly monitor and evaluate information and data systems that could affect analytical results.
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Assess system performance and make recommendations for software, hardware, and data storage improvements.
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Manage all incoming data files.
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Continually develop data management strategies.
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Assist with recognizing and upholding digital security systems to protect delicate information.